Founded in 2009, TruPoint Communication Solutions is focused on providing businesses in healthcare, legal, real estate, and finance industries with leading-edge technology solutions based on their individual needs. As a technology consulting agency, TruPoint leverages unique carrier relationships and expertise to advocate for their clients’ success and expand their customer base.
When TruPoint sought a more dependable, digital fax solution that could handle a substantial volume of faxes, the company evaluated several providers. In 2021, TruPoint partnered with etherFAX to offer its customers a fax server replacement.
As a cloud-based solution, etherFAX leverages the Internet to manage all business-critical fax communications, etherFAX eliminates the need for unreliable network fax systems, phone lines, and costly telephony fees. Since etherFAX is not a “rip-and-replace” solution, there was no change in user workflows.
“etherFAX’s reliability of service has been fantastic,” said John Beradi, President & Technology Consultant at TruPoint said. “With their ERIS solution, it was simple to replace our on-premise fax servers with virtual fax technology. Operations were up and running fast.”
ERIS™ is an AI-based document data extraction development tool that supports the processing of job files and is an alternative to using programming APIs. This remote integration service provides support for email, Epic web services, file drop, and more. As a lightweight, containerized application, ERIS helped TruPoint easily replace many local fax server functions.
By offering a digital document exchange solution, TruPoint has helped its clients enhance productivity, reinforce data security, and optimize business workflows, all while cutting expenses.
“We look forward to expanding our partnership with etherFAX as we continue to offer our customers innovative communication solutions,” added Beradi.
In the near future, TruPoint plans to utilize etherFAX’s direct integration with EMR systems and data extraction capabilities. Powered by AI technology, etherFAX provides data extraction to transform unstructured documents such as PDFs, faxes, and paper-based forms into structured, searchable data ready to be integrated into workflow processes and applications.