Clear Your Fax Queue with HIPAA-Compliant Cloud Faxing
Healthcare fax solutions let hospitals, health systems, and payers send and receive protected health information securely over the internet instead of a physical fax machine or phone line. ETHERFAX’s HIPAA-compliant cloud fax network pairs industry-leading security with AI-powered workflow automation, so care teams can clear fax queues faster, reduce manual data entry, and route incoming documents directly into their EHR or system of record.
ETHERFAX is the only cloud fax provider recognized as a two-time highest validated performer by KLAS Research for healthcare data exchange, backed by HITRUST-certified security and HIPAA-compliant fax.
Healthcare is Too Dependent on Legacy Fax Infrastructure
Hospitals, clinics, and health systems must securely exchange large volumes of protected health information (PHI) every day. Traditional fax infrastructure built on telephony networks can be costly to maintain, difficult to scale, and prone to delays or reliability issues. Manual handling of faxed documents also slows down care delivery and increases the risk of errors. These inefficiencies can cause operational bottlenecks, delay referrals, slow prior authorization approvals, and negatively impact patient care.
90%
of healthcare organizations still use fax machines1
75%
of healthcare documents on average are still transmitted via fax1
9 Billion
of fax pages are exchanged by healthcare providers each year 2
A Secure Network for Healthcare Data Exchange
As a secure, cloud-native fax and document exchange platform, ETHERFAX enables healthcare organizations to fax critical documents—without a fax machine. Eliminating reliance on traditional phone lines and telephony, encrypted, compliant communications can be sent through the ETHERFAX. Designed with healthcare in mind, ETHERFAX enables organizations to exchange clinical documents, lab results, and patient records with fast delivery, robust encryption, and full audit visibility.
Seamless Integrations Accelerate Document Workflows
By integrating with leading EHR platforms, third-party systems, scanners, and multifunction devices, ETHERFAX enables organizations to send and receive documents using the devices and systems administrative teams interact with every day. Transmitting data via the ETHERFAX networks helps organizations modernize document exchange while preserving familiar workflows and user experiences.
Intelligent Workflow Automation Clears Your Fax Queue in Seconds
ETHERFAX uses AI and automation tools to intelligently route, process, and deliver information to the right users and systems, streamlining referrals, prior authorization, and claims management. By minimizing manual touchpoints and accelerating document flow directly into your EHR, healthcare teams can process information faster, improve accuracy, and keep operations moving—even during peak volumes. The result? Fewer bottlenecks, faster turnaround times, and administrative teams that spend less time managing fax queues and more time supporting patient care.
Addressing Challenges Across the Care Continuum
Hospitals and Health Systems
Workflow Automation for Administrative Teams
ETHERFAX uses intelligent document workflow solutions to process documents, reducing manual touchpoints, streamlining administrative workflows, and enhancing employee productivity.
Seamless Integration with Existing Systems
With seamless integrations into EHR systems, hospitals can automate document workflows, reduce fax backlog, and ensure patient information reaches the right destination without disrupting existing processes.
High-Availability/Disaster Recovery
ETHERFAX’s hybrid-cloud technology features built-in redundancy in case of outages, so mission-critical healthcare communications always remain online.
Diagnostic Labs and Imaging Centers
High-Resolution Image Quality
When sending through the ETHERFAX Secure Exchange Network, labs and imaging centers can transmit high-resolution documents with near-diagnostic quality for better clinical decision-making.
Timely Diagnostic Results
Reports and diagnostic results are delivered quickly, so providers receive clear, accurate results faster to improve clinical decision-making and improve patient care.
Data Protection
With advanced encryption and compliance with healthcare security regulations, ETHERFAX ensures sensitive patient information remains protected throughout the transmission process.
Payers and Insurance Companies
Faster Prior Authorization and Claims Processes
Using ETHERFAX’s HIPAA-compliant network, payers can exchange claims data, prior authorization remittances, and sensitive member information with provider organizations.
Secure Document Exchange
By extending faxing to the cloud, payers can accelerate document processing while improving operational efficiency and payer-provider collaboration.
Cloud-Based Faxing
Eliminate legacy fax systems that can slow down claims processes. Cloud-based faxing accelerates document transfer and reduces administrative workload for both payers and providers.
Department of Education
Contract Management
Automate the drafting, review, and management of contracts to ensure compliance and reduce the risk of human error.
Litigation Support
Use AI to analyze and categorize large volumes of legal documents, aiding in case preparation and research.
Compliance Audits
Automate the generation and review of audit documents to ensure adherence to legal standards and regulations.
ETHERFAX is the Only Two-Time Highest Validated Performer
Based on KLAS Research’s scoring system, ETHERFAX scored the highest level of validation, a Level 4, for its outbound EHR integration, automated document routing, discrete patient and document identification, and discrete clinical data.
Industry-Leading Security Purpose Built for Healthcare
Operating in a HIPAA- and SOC 2-compliant environment, the ETHERFAX platform enables healthcare organizations to modernize fax workflows while maintaining the highest levels of data protection. By eliminating the vulnerabilities associated with legacy fax infrastructure, health systems can reduce risk, maintain regulatory compliance, and ensure data integrity for every document that moves through the ETHERFAX network.
Frequently Asked Questions
What are healthcare fax solutions?
Healthcare fax solutions send and receive protected health information over a secure internet-based network instead of a physical fax machine or phone line, helping hospitals, labs, and payers exchange documents digitally while meeting HIPAA and other healthcare compliance standards.
Is ETHERFAX HIPAA compliant?
How is cloud faxing different from a traditional fax machine for healthcare organizations?
Cloud faxing replaces on-site fax machines and aging copper phone lines with a secure, internet-based network, removing hardware maintenance and per-line costs. ETHERFAX Flow also adds AI-powered workflow automation so incoming faxes can be read, classified, and routed directly into an EHR, instead of being scanned, filed, and retyped by hand.
How much fax volume do healthcare organizations typically handle?
Industry research indicates that up to 90% of healthcare organizations still use fax machines, and providers exchange an estimated 9 billion faxed pages per year. Automating the transmission and delivery of these paper-based workflows with ETHERFAX Flow has a direct impact on staff time and patient care.
What is the difference between ETHERFAX Engage and ETHERFAX Flow for healthcare organizations?
ETHERFAX Engage is a web-based application for sending, receiving, and managing faxes from existing MFPs, scanners, and systems of record. ETHERFAX Flow uses AI to capture incoming documents, enrich the data, and route it directly into an EHR. Clinical and administrative teams choose Engage for day-to-day fax management and Flow for automating document workflows across the enterprise.
Can ETHERFAX integrate with our EHR or existing systems?
Yes. ETHERFAX integrates with systems including Epic and Hyland OnBase, plus scanners and MFPs from Canon, Ricoh, Xerox, and Lexmark, so healthcare organizations can connect cloud faxing to the systems they already use.
What does it mean that ETHERFAX is a two-time highest validated performer from KLAS Research?
KLAS Research is an independent healthcare technology research firm that scores vendors on validated customer performance. ETHERFAX has been recognized twice as a highest-validated performer in its category, based on direct feedback from healthcare customers.
How secure is ETHERFAX's healthcare fax network?
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