EyeMD EMR Healthcare Systems Inc. is a leading provider of Electronic Medical Records (EMR) software designed specifically for ophthalmologists. Founded in 2009, the company offers all-in-one solutions that include EMR, PM & ophthalmic PACS functionality; DICOM image management, one-click coding, ShareCloud, automated workflows, on-the-fly customizations, unlimited training and support, fog technology, MIPS support, and no cost integrations. With a 100% U.S.-based staff, the privately owned and debt-free EyeMD EMR has achieved unprecedented levels of EHR user satisfaction.
In 2020, EyeMD EMR partnered with etherFAX to extend their existing fax server solution to the cloud. By leveraging the Internet to manage all business-critical fax communications, etherFAX eliminates the need for unreliable network fax systems, phone lines, and costly telephony fees. Since etherFAX is not a “rip-and-replace” solution, there was no change in user workflows.
“Implementing etherFAX was seamless and their support team is very responsive,” shared Gus Savloff, Chief Growth Officer at EyeMD EMR. “We have never experienced an outage of downtime with etherFAX, which speaks volumes in terms of reliability.”
Utilizing the etherFAX Secure Exchange Network (SEN), EyeMD EMR and its customers can exchange protected health information (PHI) with end-to-end encryption, ultra-fast transmission speeds, and guaranteed delivery. Currently, nearly 100 practices utilize EyeMD EMR’s integration with etherFAX to transmit clinical documents, authorizations, and lab results quickly and securely.
Many EyeMD EMR customers also utilize etherFAX’s DirectFax solution to transmit high-resolution, full-color documents directly to and from applications within seconds. DirectFax seamlessly integrates with today’s popular fax servers as well as third-party messaging platforms including Microsoft Teams and Slack. To help doctors decide on the best care and treatment options, rich content documents are delivered with near-diagnostic image quality.
Best of all, EyeMD EMR and its customers benefit from built-in high availability, disaster recovery, and 100% secure communications. etherFAX’s encrypted data exchange solutions operate in a HIPAA and SOC 2® compliant environment that is both HITRUST CSF® and PCI DSS certified.
“Our experience with etherFAX has been extremely positive,” added Savloff. “It’s a great partnership – one that has allowed us to deliver value-added services to our clients.”
By offering its customers a digital document exchange solution, EyeMD EMR has been able to improve efficiency, data protection, and customer satisfaction while reducing costs. From initial training during implementation to unlimited technical support and ensuring business continuity through server monitoring, EyeMD EMR provides exceptional service to every customer.