According to the U.S. Labor Department, more than 36 million people have filed for unemployment due to the coronavirus pandemic. To submit the myriad of paperwork required to process claims and benefits, many departments and millions of people have turned to online faxing to ensure that their confidential information is processed securely. Over the past few months, Google Trends has shown an uptick in online searches relating to “how to send a fax online,” and other electronic fax and document delivery queries.
Now more than ever, secure fax is accelerating business-critical communications and enabling government organizations to keep pace with high volumes of correspondence. The deluge of unemployment claims sent and received reinforced the versatility of fax and the scalability of the cloud. Cloud-based, digital fax solutions eliminate busy signals associated with traditional telephony infrastructure and provide new ways to send and receive information from a virtually unlimited number of endpoints and devices.
With the ability to provide end-to-end encryption, SOC 2 compliance, and direct transmissions, online digital faxing is one of the most trusted document delivery methods available today and is guaranteed to be more secure than email. Since an email message typically passes through multiple servers before it reaches the final point of delivery, it leaves personally identifiable information (PII) such as social security numbers and banking information vulnerable to data breaches and cybercriminal activity.
By combining the security of fax technology with the scalability of the cloud, digital fax solutions ensure that PII is safeguarded at all times. The etherFAX Secure Exchange Network (SEN) is the world’s largest virtual fax network, leveraging military-grade encryption and hybrid cloud technology to provide 100% secure communications. DirectFax via etherFAX SEN guarantees that communications never traverse an external telephone network while Black and White lists place further restrictions on the flow of secure information.
To guarantee that information is encrypted from the moment it leaves the sending device or application until it is accepted and validated by the receiving party, etherFAX SENx utilizes well-defined, end-to-end encryption methods such as those defined in the Elliptic Curve Integrated Encryption Scheme (ECIES). Even if a third-party were able to eavesdrop on the network communication, the information itself would be indecipherable.
In addition to security, etherFAX transmits every document with ultra-fast transmission speeds. For example, a 50-page document that traditionally takes up to 30 minutes to send can be delivered within seconds via SEN. To streamline workflows and manage peak overflow fax operations, etherFAX SEN also features built-in redundancy and ensures that organizations never experience a busy signal.
With the ability to securely send and receive high volumes of correspondence faster and more efficiently, government organizations can streamline social services to better serve communities and process benefits in a timely manner.
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