ETHERFAX’s Epic EMR Integration

The integration of ETHERFAX into Epic offers healthcare organizations significant benefits including enhanced security, rapid transmission speeds, and reliable delivery of business-critical documents.

Secure and Simple Document Exchange

ETHERFAX’s integration into Epic enables healthcare organizations to exchange protected health information (PHI) with advanced encryption, fast transmission speeds, and guaranteed delivery by connecting to ETHERFAX’s DirectFax solution via the Epic Connection Hub.

ETHERFAX integrates directly with Epic’s EMR system, allowing seamless faxing capabilities within the Epic interface.

This integration enables secure, encrypted transmission of documents, ensuring compliance with healthcare regulations like HIPAA.

It simplifies the process of sending, receiving, and tracking faxes, enhancing operational efficiency.

Features that Simplify

Seamless Integration Direct integration with Epic EMR system for in-app faxing capabilities.
Secure Transmission Advanced encryption ensuring compliance with HIPAA and other regulations.
Automation Automated routing, filing, and archiving of faxes.
High Resolution Document Quality Exchange high-resolution color documents with near-diagnostic image quality.

Benefits for Success

Enhanced Security Protects patient information with secure, encrypted transmissions.
Improved Interoperability Facilitates seamless data exchange between different healthcare systems.
Regulatory Compliance Ensures all fax communications meet regulatory standards.
Lower IT Costs Reduce expensive telephony and fax server maintenance costs by extending fax processes to a cloud-based network.

How Documents Travel Securely via ETHERFAX SEN

ETHERFAX’s Secure Exchange Network (SEN) transmits data through an encrypted, cloud-based network designed for secure healthcare communications. Documents are protected at every step—from the moment they leave Epic to final delivery—using advanced encryption, redundant pathways, and strict access controls. This eliminates common points of failure and ensures protected health information (PHI) remains protected throughout the transmission. With ETHERFAX SEN, organizations gain a faster, more reliable, and highly secure method of document exchange that supports clinical workflows. ETHERFAX’s commercial document exchange solutions operate in an environment that complies with HIPAA and SOC 2® standards and is certified to meet HITRUST CSF® R2, PCI DSS 4.01 Level 1, and NIST v1.1 cybersecurity requirements.

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How Epic Connects Seamlessly to ETHERFAX

Epic users can leverage ETHERFAX’s secure cloud network via Epic Print Services (EPS) and the ETHERFAX Remote Integration Service (ERIS). Epic connects seamlessly to ERIS without disrupting existing workflows. Through the integration, ERIS receives the print job generated within Epic, renders the data, and securely transmits it through the ETHERFAX network.

ERIS also manages job queuing across the ETHERFAX network, ensuring high-volume document transmissions are delivered with speed and reliability. The result is a secure, scalable connection between Epic and ETHERFAX that enhances performance, strengthens compliance, and supports the evolving demands of healthcare communication. ERIS can also support additional fax workflows outside of Epic, allowing for a unified faxing solution across the enterprise.

Connecting Epic and Hyland OnBase with ETHERFAX

ETHERFAX enhances interoperability between Epic and Hyland’s OnBase platform by acting as a secure, cloud-based bridge for all fax-driven document workflows. When documents are sent or received through Epic, ETHERFAX’s Secure Exchange Network (SEN) can transmit them directly into OnBase for automated routing, indexing, and archival. This integration eliminates manual scanning, reduces errors, and ensures that critical clinical and administrative documents are immediately accessible within OnBase. With encrypted transmissions, real-time delivery updates, and seamless bi-directional document exchange, organizations gain a faster, more efficient document lifecycle across both platforms.

Solutions for Your Biggest Challenges

Patient Information Sharing

SCENARIO Clinicians utilize ETHERFAX’s Epic integration to securely transmit patient records, lab results, and referrals between hospitals, clinics, and specialists.

BENEFIT Streamlined communication with pharmacies for prescription orders and renewals.

Medical Billing and Insurance

SCENARIO Billing departments leverage ETHERFAX’s Epic integration to send and receive insurance claims, pre-authorizations, and billing information securely.

BENEFIT Improved efficiency in processing patient payments and insurance reimbursements.

System Integration

SCENARIO Healthcare organizations utilize ETHERFAX’s Epic integration to seamlessly exchange data between various systems and EMRs, enhancing coordination of care.

BENEFIT Integrated with various healthcare applications to ensure consistent and reliable communication.

Regulatory Compliance

SCENARIO Clinicians securely transmit patient data and documents via ETHERFAX’s direct integration with Epic EMR.

BENEFIT All fax communications meet HIPAA and other regulatory standards, protecting patient confidentiality.

Administrative Benefits of ETHERFAX’s Epic EMR Integration

Streamlined Daily Workflows

By sending and receiving documents directly within Epic, administrative staff can avoid switching between multiple systems. This means fewer manual steps and clicks required in EHR systems, helping teams work more efficiently and stay focused on patient care.

Reduced Manual Tasks and Errors

Administrative staff no longer need to print, scan, or physically route documents. Automated delivery into the correct Epic record or OnBase folder minimizes repetitive work and reduces the likelihood of misfiled or lost information, improving accuracy across departments.

Fewer
Follow-Ups

With real-time delivery status updates, teams no longer have to search for fax receipts or make follow-up phone calls. This transparency removes guesswork and saves valuable time during high-volume workflows.

Less Downtime, More Productivity

Since ETHERFAX operates on a highly available cloud-based network, staff won’t be interrupted by outages, or telephony failures. Reliable, uninterrupted document transmission means administrative workflows stay on track even during peak operational periods.