Our team is always striving to provide our customers with the highest quality services, customer service, and support. Most recently, Antonietta Carboni, National Account Manager at etherFAX, spoke with Joseph Rutledge, Business Continuity and Disaster Recovery Program Manager for a major healthcare provider in the Pacific Northwest, about his experience with etherFAX.
This healthcare provider has utilized the etherFAX Secure Exchange Network (SEN) since 2021 to securely exchange business-critical documents, patient data, and high-resolution digital content. etherFAX SEN is the world’s largest fax ecosystem, enabling a seamless integration with industry-leading fax servers and fax-enabled applications. Leveraging hybrid-cloud technology, etherFAX SEN provides 100% secure communications and data protection.
Base in Oregon, this provider delivers same-day, on-demand primary, urgent, specialty, and emergency healthcare through mobile-first technology text and video visits, as well as in-person visits at over 60 neighborhood clinics across four states. Professionals help patients feel better faster with compassionate care, no-wait visits, and on-site access to prescription medication.
In our video interview with Joseph, he shared why he selected etherFAX among other cloud fax providers, “The thing that impressed me about etherFAX is their ability to listen to all of our requirements, work with our internal team, and define a solution for us. It feels like a partnership instead of just a transaction.”
We take pride in meeting customer needs with our secure document delivery platform and innovative suite of applications that are widely used across a broad range of industries to digitize workflows and optimize business processes.
Joseph added, “I’m always interested in availability and security, especially in the cloud. etherFAX has all of the required security certifications which makes our job easier.”
Security is our top priority. etherFAX services operate in a HIPAA and SOC 2® compliant environment that is both HITRUST CSF® and PCI DSS certified. We have also implemented multiple defense-in-depth strategies into our patented etherFAX technology such as end-to-end encryption to guarantee that patient data and business-critical information remain protected.
Interested in learning more? Watch our full interview with Joe Rutledge here.