Burwood Group, Inc. is a trusted IT consulting and integration firm that helps organizations leverage innovative technology to transform business outcomes and improve productivity. With deep expertise in cloud, networking, security, and collaboration, Burwood delivers secure and scalable digital workplace solutions that drive measurable impact throughout modern work environments.
Empowering Modern Work Through Unified Collaboration and Cloud Faxing
In 2023, Burwood saw a growing need for a cloud-based fax solution that aligned with modern operations. Many of Burwood’s customers, particularly in regulated industries, still relied on legacy fax systems for document exchange. Their existing solutions were fragmented, infrastructure-heavy, and disconnected from the collaboration platforms employees use every day. Burwood sought a partner that could deliver enterprise-scale reliability, strong security, and seamless integration with Microsoft Teams and Webex, without introducing additional complexity. ETHERFAX emerged as the ideal solution to meet these requirements while supporting Burwood’s commitment to transforming digital communications.
Since partnering with ETHERFAX, Burwood has extended its collaboration solutions to include secure, cloud-based faxing, which seamlessly integrates with select multi-function printers (MFPs), connected devices, and collaboration platforms like Microsoft Teams and Webex. Integrating ETHERFAX’s cloud fax solution empowers users to exchange faxes directly within familiar collaboration environments.
By consolidating fax services through ETHERFAX, Burwood helps organizations:
- Standardize faxing across cloud and hybrid-cloud environments
- Improve data protection and meet regulatory compliance
- Reduce administrative complexity
- Modernize operations with no change to existing user workflows
Delivering Enterprise-Scale Deployments for Burwood Customers
A typical Burwood customer deployment supports 8,000-10,000 seats. These distributed environments demand more than basic fax functionality—they require a solution that provides high availability and scalability as an organization grows.
By leveraging the ETHERFAX’s hybrid-cloud network, Burwood can deploy and manage fax services across thousands of users while maintaining consistent performance and reliability. This is especially critical for Burwood’s financial services, healthcare, and county government clients, where uptime, auditability, and secure document handling are non-negotiable. ETHERFAX’s cloud-native architecture allows Burwood to support these requirements without the costly burden of on-premise hardware, legacy fax servers, or fragmented infrastructure.
Supporting Digital Workplaces with Secure Document Exchange
Together, Burwood and ETHERFAX deliver a unified approach to modern work—one that aligns secure document exchange with today’s collaboration-first environments. This consolidation eliminates the need for multiple fax solutions across different environments, streamlining workflows and simplifying IT management.
Burwood and ETHERFAX also help organizations maintain the security and compliance required in highly regulated industries such as healthcare, government, and finance. ETHERFAX’s commercial document exchange solutions operate in an environment that complies with HIPAA and SOC 2®
standards and is certified to meet HITRUST CSF® R2, PCI DSS 4.01 Level 1, and NIST v1.1 cybersecurity requirements. ETHERFAX’s U.S. government services have been certified to meet and exceed the FedRAMP® High baseline requirements including Department of Defense (DoD) CC SRG Impact Level 5 (IL5) cybersecurity controls.
The partnership between ETHERFAX and Burwood delivers a more cohesive digital workplace where collaboration tools, communication channels, and secure document exchange work together seamlessly. Through the partnership, Burwood empowers organizations to modernize their communications stack, reduce reliance on legacy infrastructure, and support a more efficient, secure, and future-ready method of working.