What Is Intelligent Document Processing (IDP)?
ETHERFAX Flow is now live on the PointClickCare Marketplace, bringing intelligent document processing (IDP) to skilled nursing and long-term care facilities: it ingests incoming faxes, scans, and email attachments; uses GenAI models to classify them as referrals, authorizations, or record requests; and routes both the data and the source file into the indexed resident chart. That new, AI-powered workflow replaces the scan, save, and re-upload routine most facilities still run to get a single document into PointClickCare.
Manual document handling in skilled nursing facilities creates delays, misrouted paperwork, and lost information. Intelligent document processing closes that gap by routing documents into PointClickCare the moment they arrive.
We are proud to announce that our AI-powered document automation solution ETHERFAX Flow, is now live on the PointClickCare Marketplace. This isn’t just a listing—it’s a strategic milestone in our mission to relieve administrative burden in long-term and post-acute care.
PointClickCare’s Newest Marketplace Listing is a Seamless Document Processing Solution
PointClickCare is more than just an EHR, it’s where your staff live, and all billing, care coordination, referrals, and intake workflows converge there. Because Flow integrates with the PointClickCare environment and the systems your teams use every day, ETHERFAX Flow closes the gap between document chaos and seamless operations. No extra logins. No exporting and importing. Everything runs natively in context.
Flow becomes your “digital worker,” working alongside your team to augment their tasks. Instead of staff chasing faxes, scanning pages, or juggling attachments, Flow processes that document intake automatically. With the help of digital workers, your staff can focus on patient care, rather than tedious administrative work.
ETHERFAX Flow’s value delivered to PointClickCare
With our integration into PointClickCare EHR, Flow can ingest and process documents securely and intelligently. Flow then populates the right clinical document categories indexed to the patient chart, with data and content—no handoffs required. Here’s how it works:
- Document ingestion and classification: Flow accepts incoming faxes, uploads, scans, or email attachments. GenAI models then classify them as referrals, authorizations, record requests, claims, etc.
- Data extraction: Critical information, such as patient demographics, payer details, dates, identification numbers, and more are extracted from the original document.
- Intelligent Routing: Flow routes both structured data and files into the indexed patient chart in PointClickCare with no manual rekeying.
The result is a dramatic reduction in manual handoffs, printing, misrouting, and classification errors. When staff no longer need to manually sort, validate, or transfer documents, workflows become more predictable and scalable.
Minimize Administrative Burden and Deliver Higher-Quality Care
Skilled nursing facility teams directly benefit by integrating ETHERFAX Flow with PointClickCare. Organizations are seeing:
- Less friction: Flow handles repetitive document tasks, so staff aren’t buried under paperwork.
- Fewer bottlenecks: Documents arrive where they belong faster—no more backlog from scan trays or fax machines.
- More consistency and compliance: Human errors in classification and routing are dramatically reduced.
- Time redirected to care: Staff are freed to work on care coordination, quality initiatives, and resident engagement.
ETHERFAX Flow Stands Out in the PointClickCare Marketplace
Because ETHERFAX Flow is built for the PointClickCare environment, the integration is tight and native. The integration includes key features that benefit long-term care, post-acute care, and skilled nursing facilities:
- Flow was purpose built from the ground up to relieve the physical staff burdens created by the chaotic volume of faxed paperwork in your LTPAC facility.
- Flow is tightly integrated with PointClickCare via APIs. This enables single-sign on capabilities for your teams and means you don’t need to download and upload documents, streamlining the flow of data directly into the patient’s record.
- Our GenAI models are tuned for healthcare document types—referrals, authorizations, charts—delivering high classification accuracy from day one.
- Security, audit logging, and PHI compliance are built in, matching the rigorous expectations of provider organizations.
The Road Ahead
ETHERFAX Flow’s launch into the PointClickCare Marketplace is just the beginning. As more providers adopt Flow within their PointClickCare facilities, the system will continue to learn document patterns, adapt to site-specific workflows, and optimize over time. When routine document tasks are handled automatically by ETHERFAX’s digital workers, your operations move with purpose—not friction.
Imagine a day when resident care isn’t delayed by paperwork; when authorizations, referrals, and record requests flow seamlessly; and when staff are free to focus on outcomes instead of faxes. That’s the future we’re building with Flow in the heart of PointClickCare.
Ready to Explore ETHERFAX’s Capabilities with PointClickCare?
Connect with our team to explore integration paths, pilot opportunities, and the fit for your environment. We couldn’t be prouder to announce Flow’s entrance into the PointClickCare community. Together, let’s accelerate operational efficiency—and give LTPAC teams more time to focus on high-quality care.
Connect with our team or head over to the ETHERFAX Flow listing on the PointClickCare Marketplace today to learn more.
Frequently Asked Questions
What is intelligent document processing (IDP)?
Intelligent document processing (IDP) is AI-powered technology that reads, classifies, and extracts data from unstructured documents, then delivers that data into the correct system of record. ETHERFAX Flow is the company’s IDP solution, now available on the PointClickCare Marketplace.
How does ETHERFAX Flow integrate with PointClickCare?
ETHERFAX Flow connects to PointClickCare through APIs, enabling single sign-on and routing both structured data and files directly into the indexed patient chart, without exporting or importing documents between systems.
What types of documents can ETHERFAX Flow process?
Flow accepts incoming faxes, uploads, scans, and email attachments, then uses GenAI models to classify them as referrals, authorizations, record requests, claims, and other document types before routing the data into the correct patient record in PointClickCare.
Who benefits most from ETHERFAX Flow's PointClickCare integration?
Skilled nursing facility teams benefit most from ETHERFAX Flow’s integration into PointClickCare. Flow reduces manual sorting and document handling, freeing staff to focus on care coordination, quality initiatives, and resident engagement, instead of paperwork.
How does ETHERFAX Flow reduce errors in document handling?
By automatically classifying and routing documents into the correct patient chart, Flow reduces the manual handoffs, printing, and misrouting that commonly cause classification and documentation errors in paper-based workflows.
Is ETHERFAX Flow secure and compliant for healthcare use?
Yes. Flow operates in a HIPAA and SOC 2-compliant environment with built-in security and audit trails designed to meet healthcare organizations’ expectations for security and compliance..
What is next for ETHERFAX Flow within PointClickCare?
As more providers adopt the ETHERFAX Flow integration with PointClickCare, Flow will be able to be adapted to site-specific workflows with greater optimization of document intake over time.