To the Team at Consensus,
I recently came across your white paper that juxtaposes eFax with etherFAX, and I couldn’t help but notice several discrepancies in your analysis. To provide a clearer and more accurate perspective, I have revised your summary as presented below, aiming to offer a more informed viewpoint to readers.
Before delving into the specifics, it’s crucial to acknowledge that etherFAX is a trusted partner for thousands of businesses and organizations across various sectors, playing a pivotal role in their essential operations. Our platform is underpinned by 13 patented technologies, and our commitment to innovation is unwavering. We are at the forefront of transitioning from traditional fax to a new era of interoperability.
Now, let’s methodically examine the comparison and clarify any misunderstandings:
Fax Architecture – etherFAX provides both cloud-based and on-premise solutions, offering our customers the versatility to choose an option that aligns best with their specific needs, workflows, and security requirements.
24/7/365 Support – Our support is available continuously, following a round-the-clock model. Thanks to the high reliability of our platform, the need for support is minimal. For full transparency, customers have the ability to check our operational status at any time.
Proactive Monitoring of Customer Systems – etherFAX is not only deployed across six global data centers, including AWS, but we also actively monitor our customers’ endpoints to ensure optimal performance.
Data Sovereignty Compliance – Operating globally in countries with data sovereignty laws, etherFAX has been compliant from the outset, adhering to these regulations consistently.
No Capital Expenditure Required – As a cloud provider, etherFAX eliminates the need for any capital investment from our clients. We fully support and integrate with existing infrastructure, allowing customers to utilize their investments.
Let’s look at another statement from Consensus:
“But the company is far younger and less experienced — under 15 years old, compared to eFax’s 30+ years of continuous operation — and doesn’t even list the number of businesses or users its solution supports.”
The foundational team at etherFAX has been creating fax solutions for a longer period than j2 (now known as Consensus) has been operational. While Consensus primarily expanded through acquisitions, etherFAX has focused on growing by offering excellent services aligned with strong company values. We are continually innovating and setting the standard for companies like Consensus to follow.
Regarding your final statement, “etherFAX’s reliance on a hybrid infrastructure limits the speed, scalability, reliability, and cost-savings potential of its customers’ faxing environments. This is because the company’s fax architecture still requires the customer’s IT team to manage certain components internally.”
Internally, there’s no need for any management tasks. Whether you prefer an on-premise solution to oversee or want to take advantage of our comprehensive cloud offerings, we’re here to support your choice. We tailor our approach to meet the customer’s needs, without requiring them to migrate completely to a cloud-based solution if they don’t want to.
Here at etherFAX, we’re all about friendly rivalry and giving props to outstanding businesses. In a recent LinkedIn update, I showered Concord with praise for hitting that HITRUST milestone. Now, Consensus, I’d suggest using that well-padded marketing budget to craft a top-notch, completely factual white paper about your competition.
Remember, never allow the truth to interfere with a captivating narrative! After all, in business, storytelling is half the battle, right? 😄📈