Remaining Operational During DDoS Attack
Oct 26, 2016
Did you have trouble accessing Spotify, Twitter, Netflix or the New York Times last Friday? You can thank the latest distributed denial of service (DDoS) attack for that. It took down a HUGE portion of the internet across the country, as reported by Wired and CNBC.
Dyn, a New Hampshire internet infrastructure company, was the main target receiving malicious requests from millions of IP addresses which disrupted their servers. While many websites were down for hours after the attack, etherFAX’s web services and telephony remained completely operational, thanks to our support team.
By identifying the outage early on, we were able to take action and re-route DNS queries. This ensured our network and customers remained fully operational.
As we mentioned a few weeks ago during the Level 3 outage, we are fanatical about maintaining uptime. We immediately notified our customers about the DDoS situation, maintained transparency and provided updates throughout the entire process. All hands were on deck to answer any questions and every team member, including our CEO Paul Banco, was available to assist with support calls.
Here at etherFAX, we take pride in customer service and support and never leave our customers in the dark. Our team consistently strives to maintain control over any unforeseen complications such as internet outages or attacks, and is using this as a learning experience to further implement policies, procedures and technologies so we never skip a beat.