Founded in 1981, Coastal Business Systems (CBS) delivers top-notch office equipment and technology solutions to boost workplace productivity and efficiency. Additionally, CBS offers managed print services, collaboration tools, and superior customer support.
Since 2018, Coastal Business Systems has been providing etherFAX’s secure document delivery solutions to its clients in education, government, and healthcare industries. The etherFAX Secure Exchange Network enables these organizations to replace legacy fax operations with digital communications via the cloud, thus streamlining business processes and reducing costs.
As a leading provider of Lexmark products and services, CBS utilizes etherFAX’s firmware integration with Lexmark to eliminate fax frustrations associated with analog systems. As a result, busy signals are no longer an impediment to productivity and organizations can benefit from unlimited, cost-effective faxing.
“Our customers are extremely satisfied with etherFAX,” shared Evan Said, Director of Sales at Coastal Business Systems. “I’m pleased to help organizations keep their faxing costs low and ensure that operations are consistently fast and reliable – it’s a great value.”
When a family physician practice frequently experienced busy signals and dropped faxes with their analog fax system, Coastal Business Systems and etherFAX were able to quickly transition their operations to the cloud. Now, this medical practice never misses a fax. They have significantly reduced costs and improved productivity, all while their fax volume doubled.
Since etherFAX is not a “rip-and-replace” solution, there is no change in user workflows. Best of all, organizations benefit from built-in high availability, disaster recovery, and 100% secure communications. etherFAX’s encrypted data exchange solutions operate in a HIPAA and SOC 2® compliant environment that is both HITRUST CSF® and PCI DSS certified.
CBS and etherFAX also make the installation process as simple as possible.
“Our IT reps love etherFAX’s solutions as they are quick and easy to implement,” added Evan Said. “I haven’t heard any complaints – it just makes their lives easier. Working with Jennifer Greco has also been great – she is knowledgeable and always helpful.”
Additionally, Coastal Business Systems recently implemented etherFAX’s email faxing capabilities. Email-to-Fax and Fax-to-Email will allow CBS’ customers to send and receive documents from wherever they are, without the need for a fax machine or desktop server application.