Studies have shown that care coordination has a direct impact on health outcomes, patient experiences, and medical costs. To that ensure patient data, authorization requests, and lab results are easily shared, accessed, and analyzed among healthcare networks, organizations must leverage the most trusted technologies and applications available…
Sharon Armao has worked in the fax server industry for more than 15 years. She began her career at Optus Software Inc. in the sales department in the 1990s and continued on to work as a Customer Service Manager for emFAST, LLC in 2003 and joined etherFAX in 2012. Armao specializes in Local Number Portability (LNP) management. At etherFAX, she is responsible for the successful transmission of all customer port orders, LNP training on processes to new etherFAX partners, fax number inventory management, carrier relations, and customer services. She also assists in inside sales and the coordination of port orders.
Sharon Armao
LNP Manager
Antonietta Carboni has over 20 years of hands-on enterprise sales and client experience with on-premise and cloud-based fax,secure document exchange, and business communication technology often in regulated industries. Antonietta has a passion for ensuring her customers are enabled for security and success as they embark on their digital transformation. As a National Account Manager at etherFAX, Antonietta is responsible for managing strategic accounts which include independent software vendors and the etherFAX reseller channel. Antonietta has an extensive technology background and previously worked as a Senior Enterprise Account Manager at Biscom. When not working, Antonietta enjoys time with her two boys, traveling, cooking, and working out.
Antonietta Carboni
National Account Manager
Chisholm Tucker has been with etherFAX since 2014. As National Account Manager, Tucker is responsible for managing strategic accounts which include both ISV’s and the etherFAX reseller channel. She began her technology career in 2009 as an IT product manager. Tucker’s dynamic and extensive technology background serves as a basis for leadership and the primary liaison between customer and partner requests with the purpose of enhancing their etherFAX experience.
Chisholm Tucker
National Account Manager
As Director of Product Management at etherFAX, Ben Manning will help guide the mission and vision of etherFAX by aligning the product roadmap to the long-term strategy. Ben has a proven track record of driving profitable growth for products and services across healthcare IT, pharmaceutical market research, and HR consulting firms. Previously, Ben was the Vice President of Product Management at Vyne.
Ben Manning
Director of Product Management
Robert Blackin started his career with AT&T holding a variety of positions. He then moved into data warehousing where he was a sales engineer for Red Brick Systems. From there he was in charge of telecom billing, provisioning and affiliate programs and other telecom related functions for VoiceNet/Viatel followed by Exprimer and then at IDT. Blackin then moved into the consumer SAAS world as VP Engineering at BlogTalkRadio/Cinchcast where he helped grow the company from startup to 6 million visitors per day. In his last position, he was CTO of the security startup SecurityScorecard where he helped grow the company from 5 employees to 50. Blackin holds a BSEE and an MBA.
Robert Blackin
Chief Architect
As CTO of etherFAX, Cichielo is responsible for the company’s technology road map, security and governance policies and all patent/intellectual property related matters. Cichielo holds many patents in the fields of telecommunications, image recognition as well as highly sophisticated encryption systems. He remains active in the security sector and currently serves as CIO for Protected Mobility, a privately held mobile application security company based in Virginia. An avid fan of motorsports, Cichielo is CEO of N2 Track days, providing a structured riding environment for sport-bike riders of all levels and promoting motorcycle safety through advanced instruction on a closed course racetrack.
Robert Cichielo
CTO and Co-Founder
As CEO of etherFAX, Banco is responsible for the strategic direction of the company and leads technology development, including the patented etherFAX and etherFAX SEN intellectual property. Banco helped organizations automate their fax server operations. As a visionary, he identified the need to leverage the cloud for secure document delivery and co-founded etherFAX in 2009 with other telecom industry veterans.
Paul Banco
CEO and Co-Founder
Ryan Collins manages the day-to-day functions of the etherFAX support team. Collins provides escalation assistance, advanced fax call analysis, and ensures that all concerns are handled with complete satisfaction. He also manages data center and infrastructure operations, carrier relationships, and plays an integral role in the technical on-boarding of new partners and ISV’s. Previously, Collins was a Product Specialist at GFI Software where he worked with engineering and product management teams to resolve critical product issues and make improvements for future releases. He attended the College of Engineering at North Carolina State University.
Ryan Collins
Director of Support & Tech Ops
Chris Haycox is a fax industry veteran with a focus on designing and supporting scalable cloud infrastructure. As Systems Engineer, he helps manage etherFAX’s data center operations, carrier relationships, daily client issues and technical on-boarding. Prior to etherFAX, Haycox helped build a small startup into a leading fax SaaS provider at MetroFax, and worked as an infrastructure lead helping to manage thousands of servers globally with Epiq.
Chris Haycox
Systems Engineer
Kate Rosario has been with etherFAX since 2013. As a Local Number Portability (LNP) Coordinator, Rosario is responsible for the successful transmission of all customer port requests, carrier relations, customer services, fax number inventory management, the coordination of port orders, and the management of etherFAX port out requests. Rosario is also etherFAX’s International LNP representative, responsible for handling all international ports.
Kate Rosario
LNP Coordinator
Jennifer Desa has worked in the cloud-based fax telephony industry for more than seven years. In 2015, she joined etherFAX as a Local Number Portability (LNP) Assistance Representative. Desa is responsible for the successful ordering and provisioning of domestic DID orders, confirming portability checks, completing customer port requests, and providing exceptional customer service.
Jennifer Desa
LNP Assistance Representative
As Systems Engineer, James Dennison provides installation and technical support for all EtherFAX integrations, with a specialty in RightFax. He also provides back-end maintenance and tier 1 support for the etherFAX infrastructure. Prior to joining EtherFAX, Dennison spent a year as a SharePoint Analyst at Precise Systems, Inc. He also worked with OpenText as a Technical Account Manager where he managed up to 10 enterprise accounts in all aspects of support. Dennison graduated from Kenyon College where he majored in Biology. He volunteers with his local Rescue Squad as a certified EMT, and is an active leader in his two sons’ Cub Scout pack.
James Dennison
Systems Engineer
As Business Development Manager at etherFAX, Romo plans and executes business strategies, develops new market channels and builds relationships with sales managers, customers and industry leaders. He is highly-trained in computer systems with an understanding of user requirements and market trends. Romo also has vast experience with branding and introducing new products. With over 25 years of programming experience, Romo has extensive knowledge of integrating new technologies into mission-critical Fortune 100/500 corporate business systems. Prior to etherFAX, he worked at OpenText for over 17 years as a Senior Sales Engineer and Solutions Architect.
Ken Romo
Business Development Manager
As Director of Sales for the Americas, Corey is responsible for analyzing market trends and identifying new opportunities for etherFAX. Before etherFAX, Corey worked with Dialogic to provide communications platforms and technology to enterprise and service provider markets. Previously, he has also been part of the teams of the VIACK Corporation and Captaris.
Quinn Corey
Director of Sales – Americas
