When it comes to digital transformation, Hyland, the pioneer of the Content Innovation Cloud™, has long been and continues to be a leader in intelligent content management. The company’s technologies capture, process, and manage high volumes of diverse content, empowering organizations to accelerate decisions, streamline operations, and automate complex workflows. With OnBase, one of Hyland’s enterprise content management repositories that feeds the Content Innovation Cloud, teams can securely share content, centralize documents and orchestrate end-to-end processes.
Bringing Cloud Fax to Hyland OnBase
Fax is still heavily used in industries that require stringent security requirements and adherence to compliance regulations, such as healthcare and financial services. Yet, legacy fax systems are unreliable and costly to maintain. Relying on traditional telephony for document transfer also isn’t fault tolerant, unless you contract with two or more telecom providers to achieve high availability/disaster recovery—a significant investment. ETHERFAX’s direct integration with OnBase addresses these issues by providing a secure, cloud-based solution for document exchange. By reducing the need for on-premise fax infrastructure, the integration delivers substantial cost savings and enhanced efficiency to organizations.
The integration also ensures HIPAA compliance, fast document exchange, and seamless workflow management, allowing healthcare providers to focus on delivering exceptional patient care without being bogged down by outdated document workflows and processes. From there, Hyland’s intelligent document processing software uses Generative AI (GenAI) and large language models (LLMs) to separate documents, classify document types, extract data and route information into electronic health records in real time. Soon, agentic document processing will further extend automation to understand, reason, and act autonomously across complex workflows.
“Having that clear, legible document, even if it’s handwritten, means faster classification, faster indexing, and ultimately faster access to patient information,” said Tammy Duthie, Senior Healthcare Solution Marketing Manager at Hyland. “The speed and clarity ETHERFAX provides is literally lifesaving.”
Duthie recounted a heartbreaking case at a hospital emergency room where a patient was treated before their faxed medical records could be processed. They tragically passed away due to a medical complication that may have been prevented had the clinicians had access to critical patient data at the point of care. It’s a powerful reminder that delays in document delivery have real consequences. Using the ETHERFAX integration with OnBase, documents can be quickly delivered into the system, enabling teams to work more efficiently.
Real Results: Simpler Infrastructure and Lower Costs
For healthcare organizations navigating increasing budget pressure and staffing shortages, the benefits of this integration go beyond speed and clarity. It also delivers measurable cost savings and operational improvements.
Organizations using ETHERFAX with OnBase have seen:
- Significantly fewer support calls
- Lower total cost of ownership for fax infrastructure
- Reduced reliance on traditional telephony or fax servers
- A shift away from capital expenditures for hardware maintenance
- A significantly reduced IT footprint
One customer recently completed the installation of the ETHERFAX integration in less than five minutes, which is a testament to the straightforward implementation and deployment process. With no need to rip and replace existing infrastructure, organizations can seamlessly add the ETHERFAX integration into their current OnBase environment without disruption to team workflows.
Making Data AI-Ready with Hyland’s Content Innovation Cloud
ETHERFAX is also integrating with Hyland’s Content Innovation Cloud, which leverages artificial intelligence (AI) to turn unstructured documents into structured, searchable, and actionable data. By transforming fragmented and manual content into a unified, digital format, the Content Innovation Cloud lays the foundation for organizations to harness AI more effectively across their operations.
Organizations across healthcare, finance, logistics, insurance, and government industries can leverage the Content Innovation Cloud to route and process documents across departments and business systems. Its advanced content capture and processing capabilities enable teams to automate the intake of information such as emails, invoices, transcripts, and more directly into business systems, thus accelerating workflows and decisions with accurate, up-to-date data.
“Our Content Innovation Cloud platform helps organizations build a single, intelligent view of their information without having to migrate mass amounts of data,” said Matt Cornell, Senior Manager of Hyland’s Global Partner Team. “It’s all about getting information AI-ready.”
A Partnership Built on Trust and Shared Purpose
Hyland is not only aligned with ETHERFAX when it comes to technology, but also with values. From consistent customer support to community impact, our partnership is rooted in making a meaningful difference.
“ETHERFAX’s support has been exceptional. They care deeply about their customers and the community at large, as shown by their work with organizations like the ADAM Program, which helps to locate missing children as fast as possible,” said Duthie.
“Hyland is very selective when it comes to our partners,” added Cornell. “ETHERFAX is the definition of a perfect partner for us. We’re very excited about what we’ll accomplish moving forward.”
Looking Ahead
Together, Hyland and ETHERFAX are transforming the way organizations exchange and process information. From reducing costs and simplifying infrastructure to enabling intelligent, AI-driven workflows, our partnership delivers both immediate and long-term value.
“We’re incredibly grateful for our partnership with Hyland and the impact we’re making together,” said Quinn Corey, Director of Business Development at ETHERFAX. “It’s a collaboration built on shared values and a commitment to delivering real-world results for our customers.”